Frequently Asked Questions
Q: What countries do you ship to?
A: Austad's Golf ships to locations in the continental United States only.
Q: What are your shipping options and charges?
A: We offer UPS Ground, 2-Day Air and Next Day Air at the lowest possible rates. Some rates will vary depending on the dimensional size and weight of the package as well as the shipping destination. Estimated shipping costs are provided at checkout.
Q: How long does it take to process and ship my order?
A: We pride ourselves on our fast shipping turnaround time. Most in-stock orders will be processed and shipped within 24 hours of being placed, Monday - Friday.
Q: When will I receive my order?
A: The time frame for delivery will vary depending on your location. Austads.com ships from a warehouse in Sioux Falls, SD. Typically, for orders going to the East or West coast, delivery time is quoted at 5-6 business days, and orders shipping to Midwest locations are quoted at 2-4 business days.
Q: How can I check and track the status of my order?
A: You can log in to your custom account (My Account) by using the link at the top of our homepage. There, you will find further resources on how to check on the status of your current order. Once an order has shipped from our facility you will be emailed a UPS Tracking numbers at the end of the business day. This will allow you to follow the Package in transit until it has delivered. You can also track your package using this link at any time: https://austads.com/sales/guest/form/
Q: Can you leave the package at my door if no one is home?
A: Yes, UPS can leave a package if no one is present at that destination at the time of delivery. The only time UPS will not leave the package at the front door is if they feel it is unsafe, or if the package has a Direct Signature Required request.
Q: What do I do if all or part of an order has not arrived?
A: You will want to contact us directly at 1-800-444-1234, or at email@example.com.
Q: Is shipping free?
A: Austad's Golf may run promotions from time to time where we offer free shipping, but our standard flat rate is $7.99. Please note that any free shipping promotion excludes Ping merchandise and oversize items such as golf bags, package sets and carts due to manufacturer restrictions and excess shipping fees.
Q: What shipping company do you use?
A: We ship all orders via UPS or USPS.
Q: Are the product colors I see online true to the actual color?
A: Yes, the product colors that we list with our products are true representations of the color. Since we are an authorized dealer of each one of the products we sell, we can use official manufacturer photographs in order to be accurate and true to the actual color that is available. (Please note that your monitor color specifications may slightly alter the color you see online.)
Q: Can I be notified when a product I want becomes available?
A: Yes, if there is a product that is coming out in the near future you can give us a call at 1-800-444-1234. One of our representatives will be glad to take your contact information so that we can let you know when a specific item becomes available. You can also pre-order some specific items - these will be available with a Pre-Order option on the product page. Pre-Ordering allows us to take your order and ship the item as soon as it arrives in our warehouse.
Q: What does Backorder mean?
A: "Backorder" simply means that the product is in the process of being produced and delivered to our warehouse. "Backorder" times can vary depending on the product and demand.
Q: Do you sell gift cards?
A: We absolutely sell gift cards! Our gift cards are available in a range from $10.00 up to $1,000.00 and can be used for any product we sell on our website. Simply go to http://austads.com/accessories/gifts/golf-gifts/gift-cards to purchase.
Q: The item I want is out of stock, what can I do?
A: Most items that are out of stock but still in production can be ordered directly from the manufacturer. Please give us a call at 1-800-444-1234 or email us at firstname.lastname@example.org and we can set up a special order for you.
Q: Are all of your products new?
A: Yes, we sell only new, authentic equipment that has been purchased directly from the manufacturer. We do occasionally sell shop worn items at closeout prices, but they are clearly marked and explained in the product description. In-stores, we also sell used golf clubs.
Q: Can you get me something I do not see online?
A: Yes, we do have the ability to "special order" items directly from a manufacturer. Please give us a call at 1-800-444-1234 or email us at email@example.com and one of our friendly sales representatives will process your order.
Q: What is your return policy?
A: Austads.com will gladly provide a full refund for any unused golf equipment or merchandise returned within 30 days of purchase. For golf clubs, we offer a 20-Day Playability Guarantee, which allows you to use a golf club for 20 days and return it less a 20% restocking fee at the end of the trial period.
Q: How do I return something?
A: Simply fill out the return form we provided with your order explaining what you would like to do (i.e. refund or exchange an item), and ship the item back to Austad's Golf along with the document. Within 1-2 business days of the item being received by our warehouse, Austad's Golf will process your refund or exchange. Austad's Golf will refund only the full purchase amount for unused golf products, excluding the shipping and handling fees.
Q: How do I make an exchange?
A: Making an exchange is very simple. Any unused golf product can be returned to Austads.com for an exchange. Simply fill out the Return/Exchange form we provided with your order explaining what you would like to do (i.e. exchange an item), and ship the item back to Austad's Golf along with the form. Within 1-2 business days of the item being received by our warehouse, Austad's Golf will process your exchange.
Q: Do you replace defective merchandise?
A: Yes, Austad's Golf will work to take care of and replace any defective merchandise purchased through Austads.com. Outside of our 30 Day Playability Guarantee, we work directly with manufacturers to replace any defective merchandise. Note that the warranty offered by each manufacturer varies but most company's guarantee the quality of their products for 30 days to 1 year. If the item you purchased proves to be defective, Austad's will procure a replacement product and ship the replacement to you via UPSfree of charge.
Q: How do I get and use a return label?
A: Austad's Golf will provide a return shipping label on orders received by the customer with a mistake in processing or delivery. If you feel that a mistake has been made pertaining to your order, please give Austad's Golf a call at 1-800-444-1234 or email firstname.lastname@example.org and our friendly representatives will gladly get a return label set up for you.
Q: How do I use a return label?
A: Once you have printed your return label, simply box up your items, secure the packaging, and tape the pre-paid return label to the outside of the box and drop it off at your most convenient UPS location.
Q: How long does it take to get a refund?
A: We process returns within 1-2 business days upon arrival at our warehouse. After that, your credit card company or bank may take an additional 3-5 business days to process the return.
Q: How do I return a gift or item purchased with a gift card?
A: The return process for items purchased with a gift card is the same as any other purchase. The only difference is that the amount that was paid with a gift card will be refunded onto a new gift card. Simply write a note on the return form we provided with your order explaining what you would like to do (i.e. refund or exchange an item), and ship the item back to Austad's Golf along with the form. Within 1-2 business days of the item being received by our warehouse, Austad's Golf will process your refund or exchange.
Q: Can I return used merchandise?
A: Austad's Golf will gladly provide a full refund for any unused golf equipment returned within 30 days of purchase. Golf clubs that have been used can be returned within 20 days of purchase less a 20% restocking fee. Items like apparel and shoes may not be returned after being worn or washed./div>
Q: Who pays return shipping?
A: Return shipping is paid by the customer except in cases where an item was shipped incorrectly or if the item is defective. If you are sending back an exchange, Austad's Golf will pay to ship the new item back to you.
Q: Can I exchange or return a gift?
A: You may exchange items received as a gift without an invoice for the lowest promotional price. Austad's Golf will gladly provide a full refund for any unused golf equipment returned within 30 days of purchase. Our 30-Day Playability Guarantee does not apply without an invoice or receipt.
Q: Do you have a low price guarantee?
A: Yes! As an authorized retail partner of all the brands we carry, Austad's Golf guarantees that we will have the best price on the products we carry. If you find a better price from a legitimate Authorized Retailer, we will gladly match it. Price adjustments after an order has been processed will be allowed within 30 days of purchase. An "Authorized" dealer is one that has been authorized by the manufacturer to sell their product online. For the major manufacturers, there are only a handful of truly "Authorized" Internet Retailers. Items must be exact and in-stock.
Q: How do I receive and use coupons, discounts and promotion codes?
A: At Austad's Golf we have some of the lowest prices around, but when we do have a sale we want you to know about it. We will either email you with news about an upcoming promotion or we will display it prominently with a banner on the front page of the website. There is a space to add a coupon code and a gift card in the shopping cart. You can sign up for our email promotions here.
Q: If the price of an item has been reduced after my purchase, can I receive a sales adjustment?
A: Yes, if the price of an item you have ordered is reduced within 30 days of purchase, we will refund the difference to you. This is part of the Austad's Golf price guarantee.
Q: Does Austad's Golf offer quantity or group discounts?
A: This is determined on a case by case basis. To find out if Austad's can get you a lower rate for a larger quantity or group order, please give us a call at 1-800-444-1234 or email email@example.com and our friendly representatives will be glad to help you.
Q: Is the item I want going to be on sale soon?
A: Possibly. We do run regular sales promotions and most items we sell qualify for our sales. Make sure you are signed up for the Austad's Golf email list in order to receive our sales information. Remember, if any product does go on sale within 30 days from the time of your purchase we will refund you the difference.
Q: How do I create an account?
A: Click on the "Account" link at the top right of each page then click on the "Create an Account" button on the following page. Enter your first and last name, your email address, and a password, then click on the "Submit" button.
Q: Is my privacy protected?
A: Absolutely! Our website is fully secure and we do not share or sell any information to outside sources or 3rd party companies. Any information you supply to us will remain internal, and can only be viewed by Austad's Golf employees.
Q: Is my personal order information secure?
A: Yes, our website is fully secure and we never share any information with any 3rd party companies.
Q: How do I change billing or shipping information on my account?
A: Log into your account by clicking on the "Account" link, found at the top right of each page. After you've successfully logged in, find "Address Book" under the "Account Information" section. To the right of that, click on the link titled "Manage Addresses". On the following page, you'll be able to edit current billing and shipping addresses OR add a new address.
Q: How can I retrieve my password?
A: Click on the the "Account" link, found at the top right of each page. On the following page, click on the "Forgot Your Password?" link located to the right of the "Login" button. An email will then be sent to you with a link to reset your password.
Q: How can I update my account information?
A: Log into your account by clicking on the "Account" link, found at the top right of each page. To change your billing/shipping information, after you've successfully logged in, find "Address Book" under the "Account Information" section. To the right of that, click on the link titled "Manage Addresses". To change your name, email address, or password, click on the "Account Information" link in the left navigation menu.
Q: Can I order a custom shaft/size/length/grip/etc for my golf club?
A: If the club is still being produced by the manufacturer, we can usually custom order them to your specifications. An additional upcharge may apply to some shaft and grip models, but the manufacturers do not charge more for length or lie angle changes. All items purchased through the online website are only available in the standard specifications listed. For custom options, please contact customer service at 1-800-444-1234 or email firstname.lastname@example.org and a representative can help you place your order with whatever specifications you may need.
Q: I'm a first-time customer, how do I place an order?
A: Simply select your items and start the normal checkout process. From there, you can either create an account, or checkout as a guest.
Q: What forms of payment do you you accept?
A: We currently accept Visa, MasterCard, American Express, and Discover credit/debit cards. We also accept PayPal and Austad's Golf Gift Cards.
Q: How do I determine what my billing address is?
A: Your billing address is the address that your bank/credit card company sends your bill to every month.
Q: If I change my account billing or shipping information after an order will it affect my current order?
A: No, the billing/shipping addresses you used when you placed your original order are the addresses that will be used for that order.
Q: Do you charge sales tax?
A: If you reside within a state where Austad's Golf has a physical location, we are required to charge sales tax. Currently, the orders from the following states will be charged sales tax: Iowa, Minnesota, Nebraska, North Dakota and South Dakota. Orders shipping to any state not listed will not be charged sales tax.
Q: How do I cancel my order?
A: To cancel an order, please call us at 1-800-444-1234 or email us at email@example.com.
Q: Why didn't my discount get applied?
A: Some discount codes may be subject to expiration dates. Also, some items are restricted by the manufacturers, and we simply aren't allowed to discount those items any further. Usually there will be an explanation in your shopping cart as to why the discount you are trying to use was not able to be applied.
Q: Why was my payment declined?
A: The most common reason is that the billing information you provided does not exactly match the information that your credit card company has on file. In most cases, if you contact customer service at 1-800-444-1234, a representative can give you further information as to why your payment was not approved.
Q: Can I place an order over the phone or by email?
A: You can always place orders over the phone. Typically, you probably would not want to put your credit card information onto an email, so ordering through Austads.com's standard online checkout or over the phone are normally the safest options. If you are a repeat customer you can save your credit card information within your account and access that card for future orders.
Q: I am a previous customer but do not have a password, how do I order?
A: There is a link on the sign-in screen that you can click if you have forgotten your password, and we can generate a new one for you. Otherwise, you can always contact customer service at 1-800-444-1234, and a representative can help you retrieve your account or help you place an order over the phone.
Q: Why do you need my email address or phone number to place an order?
A: Your email address is typically the way that we identify your customer file, and it allows us to send you your order confirmations and tracking details. If you do not like to give out your email address, you can always call us at 1-800-444-1234, and we can enter an order for you without using your email address. A phone number is always needed in case UPS has any problems with your shipment, or we need to contact you in case of any issues with your order.
Q: Can I special order products that you do not have on your site?
A: If an item is available through the manufacturer, we can usually order it for you. Please contact us at 1-800-444-1234 or email firstname.lastname@example.org to check availability and place any special orders.
Q: Will I receive a receipt with my purchase?
A: When you place an order through the website, you will be sent a detailed email confirmation of your order. Also, the physical receipt will be included inside your shipment.
Q: How can I order if I do not speak English?
A: You can always place an order through our website. Unfortunately, our phone representatives only speak English, but in most cases, emails can be translated into your native language.
Q: What could cause a delay to my order?
A: Almost all orders will be shipped out within 2 business days, but occasionally we will run out of stock of an item or UPS will experience an outage. We'll contact you as soon as possible in those circumstances to determine the best course of action.
Q: I lost my Gift Card, what do I do now?
A: Feel free to call customer service at 1-800-444-1234, and we can get you the code that you will need to redeem the Gift Card, or send you a replacement gift card.
Q: How do I subscribe or unsubscribe from email promotions?
A: To subscribe, visit our homepage at www.austads.com. Towards the bottom right of the page there is a section to sign up for our newsletters. The newsletters will include any promotional discount codes or offers and topical information about golf products and equipment. To unsubscribe, click the unsubscribe link in one of the newsletters you receive by email.
Q: Do you repair, or refurbish products?
A: All items will be covered either by our own, or manufacturer warranty. If your product becomes defective within the first 30 days after it is received, we will send you a replacement and retrieve the product at no cost to you. After the 30 day period, it becomes subject to the manufacturer warranty (1-2 years on most products). Only damage that occurs under normal use is covered by warranty. For clubs, some dents or shafts broken in places that would not occur during normal play may not be covered by warranty. For warranty repair, simply send these items back to us and explain the defect. Make sure there is a note inside the box with the order name and/or item number. Often times it is helpful to contact customer service so we can walk you through the process. Sometimes clubs that are outside of the warranty period can still be repaired/re-shafted for a cost. Some items can be refurbished by the manufacturers, but you would need to call us first to check manufacturer availability for this service.
Q: Do you gift wrap?
A: Unfortunately, we do not offer gift-wrapping at this time.
Q: What are your business hours of operation?
A: Our customer service department is open Monday-Friday 8am-5pm CST.