Austad's 20/20 Playability Guarantee
We'll let you bring it back – even if you played it.
Easy, no-hassle returns — if your club purchase does not perform to your liking, you can return it, even after you’ve played it, for store credit less a 20% restocking fee within 20 days of purchase.
It’s more than a promise, it’s a Guarantee. We’re confident that we can find the right equipment for your game, but sometimes you get it out on the course and it’s just not playing the way you expected. That’s why we’ll exchange your club for another.
How does the 20/20 Playability Guarantee Work?
Your satisfaction with any new club purchase from Austad's Golf is assured. If you are not satisfied with your club purchase, return it to us within 20 days and receive an exchange or store credit, less a 20% restocking fee.
Clubs returned under Austad's 20/20 Playability Guarantee will be processed like any other return. Please refer to our Return Policy for details regarding packaging and shipping your product back to Austad's. Use the return form that was provided when your package was shipped to note that you would like to return your clubs under our 20/20 Guarante. Store credit will be issued within 48 hours upon receipt of your return and exchanges will be shipped within 2 business days.
You must meet the following criteria to be eligible to return clubs under our 20/20 Playability Guarantee:
You must have your original receipt
Playability Guarantee applies only to new club purchases (used clubs are not eligible)
Custom ordered clubs cannot be returned under the 20/20 Playability Guarantee
Clubs showing excessive wear and damage may be refused at the discretion of Austad's Golf
At Austad's Golf, we always strive to provide you with the highest levels of customer service and our mission is to help you have more fun on the course by playing equipment that you love. That's why we created the 20/20 Playability Guarantee - so that you can make sure you'll love your clubs as much as we do.